Dear Residents,
ENTER THE DRAGON
Date
Wednesday 18th Jan 2012
Venue
Hall 8 Comm Hall
Time
7:30 PM sharp
Expect a night of exciting Lunar celebrations as we welcome the Year of the Dragon with light refreshments, a Lion Dance Troupe to give you a fire cracker filled evening and attractive prizes to be won.
So bring your friends along and come on down this Lunar New Year!
Gan Teng Fong
Events Director
18th Junior Common Room Committee
Hall of Residence 8
Nanyang Technological University












Official Channel for Feedback/Complaint
Dear Hall 8 Residents,
The 18th JCRC is pleased to inform you there is now an official channel for complaints or feedbacks, with effect from 14/12/2011.
FAQs
Qn: How do I go about sending a complaint/feedback to the JCRC?
Ans: Send an email to feedback@hall8.com. You would receive a reply in 3 working days.
Qn: What can I send to this feedback channel?
Ans: This feedback channel handles mainly complaints. If you have feedbacks about the pantries/toilets/hall facilities/hall residents, you are welcome to write to us. But for requests to book hall facilities or to find out details of hall events, please refer to our official website http://www.hall8.com.
Qn: Can I send anonymously?
Ans: We definitely do not encourage anonymous emails. We would love to know you! We appreciate your feedback, regardless positive or negative. Rest assured you would not be penalized for it.
The actions that would be taken are on a case-by-case basis.
A general guideline of the actions that the JCRC would take in response to a complaint of hall residents is as follows:
1) Meeting with the complainant to understand the issue
2) Meeting with the complained for a balanced understanding of the issue
3) Meeting with both the complainant and the complained to resolve the issue
4) After the issue is resolved, both parties would be required to sign an acknowledgement form for record purpose. The Senior Hall Fellow would also be informed that the conflict has been resolved.
A general guideline of the actions that the JCRC would take in response to a complaint of hall facilities is as follows:
1) Close down the particular toilet/pantry for one week if we receive more than 2 complaints in 2 weeks.
2) Case-by-case basis for complaints of other hall facilities
Lastly, I would like to take this chance to remind every hall resident to be considerate towards your neighbours and other fellow hall residents. Lower your volume after 11pm and keep the hall facilities clean. We also encourage you to try resolving conflicts harmoniously with each other before bringing up to a higher authority.
We look forward to hear from you.
Thank you and enjoy your holidays.
Best Regards,
Ang Hui Xuan
Vice President
18th JCRC
Hall of Residence 8